Effective Date: August 10, 2026

This SMS / Text Messaging Policy (“SMS Policy”) describes how Pro Comfort Source HVAC Inc (“Pro Comfort Source,” “we,” “us,” or “our”) communicates with customers and prospective customers by SMS and MMS text message.

By providing your mobile telephone number and opting in to receive text messages from Pro Comfort Source, you agree to the terms of this SMS Policy.

1. Company Information

Pro Comfort Source HVAC Inc
7210 Jordan Ave., Unit D9
Canoga Park, CA 91303
Phone: 800-403-8490
Email: info@procomfort.net

2. SMS Program Description

Pro Comfort Source may use SMS or MMS text messaging to communicate with customers and prospective customers who have provided appropriate consent.

Depending on the type of communication you have requested or authorized, messages may include:

• Appointment confirmations

• Appointment reminders

• Technician arrival notifications

• Scheduling and rescheduling information

• Responses to HVAC service inquiries

• Estimate and quote follow-ups

• Service updates

• Customer-support communications

• Maintenance reminders

• Invoice or payment-related notifications

• Follow-up communications after service

• Requests for customer feedback

• Special offers and promotions, where separately authorized

• Other communications related to your relationship with Pro Comfort Source

3. Consent to Receive Text Messages

By submitting your mobile telephone number through a Pro Comfort Source website form, requesting text communication, or otherwise providing affirmative consent, you authorize Pro Comfort Source to send text messages to the mobile number you provided.

Where your consent includes marketing or promotional messages, you agree that Pro Comfort Source may send such messages using automated technology where permitted by law and consistent with the consent you provided.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You represent that you are the subscriber or customary user of the mobile telephone number provided or otherwise have authority to provide consent for messages to that number.

4. Message Frequency

Message frequency varies depending on your interactions with Pro Comfort Source, your service activity, and the types of communications you have authorized.

For example, customers with an active service appointment may receive multiple transactional messages concerning scheduling, technician arrival, or service status.

Marketing message frequency may also vary.

5. Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge you for sending or receiving text messages according to your mobile service plan.

Pro Comfort Source is not responsible for charges imposed by your wireless carrier.

6. How to Opt Out

You may opt out of marketing text messages at any time by replying STOP to a text message from Pro Comfort Source.

You may also use other supported opt-out keywords communicated to you through the applicable messaging program.

After submitting an opt-out request, you may receive a confirmation message indicating that your request has been processed.

Once your opt-out request has been processed, you will no longer receive text messages covered by that consent unless you subsequently provide consent to receive messages again.

You may also contact us at 800-403-8490 or info@procomfort.net regarding your messaging preferences.

7. Help

For assistance with text messages from Pro Comfort Source, reply HELP where supported or contact us directly:

Phone: 800-403-8490
Email: info@procomfort.net

8. Transactional and Service Communications

If you have an active appointment, service request, transaction, or customer relationship with Pro Comfort Source, certain communications may be considered transactional or service-related.

These may include appointment information, technician arrival notifications, responses to requests you initiated, account information, or other communications necessary to provide requested services.

Where required by applicable law, we will distinguish between consent for marketing communications and communications necessary to fulfill a transaction or respond to a customer request.

9. Marketing Communications

If you specifically opt in to marketing text messages, Pro Comfort Source may send information concerning promotions, discounts, seasonal HVAC offers, maintenance services, new products, or other marketing communications.

Marketing consent is voluntary.

You are not required to consent to marketing text messages as a condition of purchasing HVAC equipment or services from Pro Comfort Source.

10. Mobile Information and Third Parties

Pro Comfort Source does not sell or rent mobile telephone numbers or SMS opt-in information to third parties for their own marketing purposes.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to vendors and service providers that assist us with sending and managing text messages, customer communications, scheduling, customer relationship management, and related business operations. Such providers may use the information only as necessary to provide services to Pro Comfort Source, subject to applicable contractual and legal requirements.

Text messaging originator opt-in data and consent information will not be shared with third parties for their own marketing purposes.

11. Supported Carriers

Text messaging services may not be available through all wireless carriers or in all locations.

Delivery of messages is subject to effective transmission by your wireless carrier and/or network operator and is outside the control of Pro Comfort Source.

Pro Comfort Source does not guarantee that every text message will be successfully or immediately delivered.

12. Changing or Reassigning Your Mobile Number

If you discontinue use of a mobile number that you previously provided to Pro Comfort Source, you should notify us or opt out before the number is reassigned to another person.

You agree not to knowingly provide a mobile number belonging to another person without authorization.

13. Privacy

Information collected through our SMS program is handled in accordance with the Pro Comfort Source Privacy Policy.

We may collect and maintain information associated with SMS communications, including your telephone number, consent records, message history, opt-in and opt-out information, and information necessary to administer the messaging program and comply with applicable requirements.

14. No Guarantee of Availability

SMS communications are provided as a convenience.

Pro Comfort Source is not responsible for delayed, undelivered, or misdirected messages caused by wireless carriers, telecommunications providers, network problems, device settings, inaccurate telephone numbers, or circumstances outside our reasonable control.

For urgent HVAC service matters, customers should contact Pro Comfort Source directly at 800-403-8490 rather than relying solely on text messaging.

15. Changes to This SMS Policy

We may modify this SMS Policy periodically to reflect changes in our messaging practices, technology, services, or applicable requirements.

Changes will be posted on our website, and the Effective Date at the top of this page will be updated when appropriate.

Your continued participation in an SMS program after changes become effective will be governed by the updated policy, subject to applicable consent requirements.

16. Contact Us

If you have questions about our SMS program, messaging preferences, or this SMS Policy, please contact:

Pro Comfort Source HVAC Inc
7210 Jordan Ave., Unit D9
Canoga Park, CA 91303

Phone: 800-403-8490
Email: info@procomfort.net

Effective Date: August 10, 2026