Effective Date: August 10, 2026

Pro Comfort Source HVAC Inc (“Pro Comfort Source,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request HVAC services, schedule an appointment, submit a form, call or text us, or otherwise interact with our business.

1. Company Information

Pro Comfort Source HVAC Inc
7210 Jordan Ave., Unit D9
Canoga Park, CA 91303
Phone: 800-403-8490
Email: info@procomfort.net

2. Information We Collect

Depending on how you interact with us, we may collect information including:

• Name

• Mailing or service address

• Email address

• Telephone or mobile number

• Information submitted through website forms

• Appointment and scheduling information

• Property and HVAC system information

• Service history

• Estimates, invoices, and transaction information

• Communications you have with us

• Information regarding products or services you request

• Website usage and device information

• IP address

• Browser and device type

• Referring website or advertising source

• Pages viewed and interactions with our website

• Cookies and similar technologies

If payment information is collected electronically, payment processing may be performed by a third-party payment processor. We may not directly receive or store complete credit or debit card information when payment is processed by such a provider.

3. How We Collect Information

We may collect personal information when you:

• Submit a contact or service request form

• Request an estimate

• Schedule an HVAC service appointment

• Call, email, or text us

• Purchase products or services

• Communicate with one of our employees or technicians

• Respond to a promotion or advertisement

• Visit or interact with our website

• Provide information through a third-party platform that sends a service request or lead to us

Certain information may also be collected automatically through cookies, analytics technologies, advertising technologies, and server logs.

4. How We Use Your Information

We may use information we collect to:

• Respond to inquiries

• Schedule and manage appointments

• Provide HVAC services

• Prepare estimates and proposals

• Communicate regarding technician arrivals and service status

• Process transactions and payments

• Provide invoices and receipts

• Maintain customer and service records

• Provide warranty and customer support

• Follow up after service

• Improve our website and customer experience

• Analyze website traffic and advertising performance

• Prevent fraud and protect our business

• Comply with legal and regulatory requirements

• Send promotional or marketing communications when permitted by law

We may also use information for other purposes disclosed to you when the information is collected.

5. Phone Calls and Text Messages

When you provide a telephone or mobile number, we may use it to communicate with you regarding your inquiry, appointment, estimate, service request, technician arrival, account, or other customer-service matters.

If you separately consent to receive marketing or promotional text messages, we may also use your mobile number for those communications in accordance with your consent and applicable law.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

You may opt out of marketing text messages at any time by following the opt-out instructions contained in the applicable messages.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes.

We may share mobile information with service providers that assist us in delivering communications, such as telecommunications, messaging, scheduling, or customer-management providers, solely as necessary to provide services on our behalf.

6. Email Communications

We may use your email address to communicate regarding:

• Service requests

• Appointment confirmations

• Estimates and proposals

• Invoices and receipts

• Warranty information

• Customer-service matters

• Follow-up communications

• Promotions or special offers, where permitted

You may unsubscribe from marketing emails using the unsubscribe instructions provided in those communications.

Service-related or transactional emails may still be sent when necessary to administer an existing customer relationship.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, remember preferences, measure advertising effectiveness, and improve our marketing.

These technologies may collect information such as your IP address, browser type, device information, referring website, pages visited, and interactions with our website.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

8. Analytics and Advertising

We may use third-party analytics and advertising services to understand website traffic, measure advertising performance, and improve our marketing.

Depending on the technologies installed on our website, these providers may collect information about website visits and interactions through cookies, pixels, tags, or similar technologies.

Such providers may include services used for web analytics, search advertising, social-media advertising, call tracking, or conversion measurement.

Their collection and use of information may also be governed by their respective privacy policies.

9. How We Disclose Personal Information

We do not sell personal information for money.

We may disclose personal information to service providers and contractors that help us operate our business, including providers of:

• Website hosting

• Customer relationship management systems

• Scheduling and dispatch systems

• Email and text communications

• Telephone and call-management services

• Payment processing

• Accounting

• Analytics

• Advertising and marketing

• IT and cybersecurity

• Professional services

These providers may receive information only as reasonably necessary to perform services for us, subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to comply with law, respond to lawful governmental requests, protect our legal rights, prevent fraud, address safety concerns, or participate in a business transaction such as a merger, acquisition, financing, or sale of assets.

10. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law applicable to Pro Comfort Source and the circumstances, these rights may include the right to:

• Request information about personal information collected about you

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information regarding certain disclosures of personal information

• Opt out of certain uses or disclosures where required by law

• Limit certain uses of sensitive personal information where applicable

• Receive equal service and pricing when exercising applicable privacy rights

Some rights and requirements apply only to businesses that meet statutory thresholds under California law.

We will honor privacy rights that apply to our business and your information.

11. California Requests

To submit a privacy-related request, contact us at:

Email: info@procomfort.net
Phone: 800-403-8490

Please indicate that your request concerns your privacy rights and provide enough information for us to reasonably identify the relevant records.

We may need to verify your identity before fulfilling certain requests.

Where permitted by California law, an authorized agent may submit a request on your behalf. We may require appropriate verification or proof of authorization.

12. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and warranty records, satisfying accounting requirements, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

14. Children's Privacy

Our website and HVAC services are intended for a general adult audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it where required by law.

15. Third-Party Websites

Our website may contain links to third-party websites, services, financing providers, manufacturers, review platforms, or social-media services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of websites they visit.

16. Social Media

If you interact with Pro Comfort Source through a social-media platform, information you submit may also be collected and processed by that platform according to its own privacy policy.

Information you make publicly available through social media may be visible to other users.

17. Do Not Track and Privacy Signals

Some browsers and devices provide privacy preference signals.

Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, we will process that signal as required by applicable law and as technically feasible.

Because browser technologies and legal requirements continue to evolve, our practices may change over time.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website, technology, or legal requirements.

When we update this Privacy Policy, we will revise the Effective Date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Pro Comfort Source HVAC Inc
7210 Jordan Ave., Unit D9
Canoga Park, CA 91303

Phone: 800-403-8490
Email: info@procomfort.net

Effective Date: August 10, 2026